PEORIA (WEEK) -- OSF Healthcare confirmed Friday evening their computers remain down across the healthcare system that serves nearly three million people.
Employees say they were forced to do most of their work on pen and paper. while one patient's father says his son's brain surgery was delayed.
That father said they were told systems went down around 3:30 Friday morning.
According to an email sent to employees at OSF, Epic, a software used to record patients' care, is down and at the time of the message being sent, there was no timeline on when it would return.
The father, who asked not to be identified, said his son's surgery, which could be life saving, was delayed, indefinitely.
"It's going to save my son's life, if its savable, or at least give him the maximum amount of time to see his last, we sure don't want to be waiting at home, to fix a damn computer," he said.
OSF released a statement in response to the ongoing outage.
“We suffered a network issue early this morning that impacted some of our IT systems.
We have downtime procedures and protocols that are in place for network issues or scheduled maintenance on our system. This can include rescheduling appointments or procedures if necessary. Patient safety is always our top priority, and any decision to delay any procedure has been made with safety in mind.
We sincerely apologize for any anxiety or inconvenience this causes for our patients and their families. We understand the frustration, and are doing everything we can to bring all systems back online.
We will keep our Mission Partners and communities we serve informed when systems are back up and running.”Dr. David Hall, Chief Information Officer, OSF HealthCare.
Still no word on what caused the outage, or when the patient data software will come back online.